FAQs

General

Kenko is a clinician-driven Remote Patient Monitoring (RPM) technology and services company. We provide a configurable core platform that healthcare organisations commission, customise, and operate as their own RPM system. Each deployment is tailored to the organisation's clinical workflows, care models, and governance requirements.

Most RPM platforms are sold as fixed SaaS products.

Kenko provides a configurable core technology that is customised for each healthcare organisation, allowing RPM systems to be designed around specific care pathways, clinical workflows, and patient cohorts.

The healthcare organisation commissioning the system operates and governs the RPM deployment.

Kenko provides the core technology and works with organisations to configure, deploy, and support the system.

Organisations then own the deployed RPM system under a perpetual license with Kenko supporting as needed.

Kenko deployments are typically delivered as projects, where the system is configured to the organisation's needs and then owned by them under a perpetual license.

This may include:

• Device integrations
• Care plan configuration
• Monitoring protocols
• Alert thresholds
• Clinician dashboards
• Integrations with internal systems

Yes. Kenko's core platform can be white-labelled and customised for each organisation, including branding, workflows, and device integrations.

Kenko can support a wide range of RPM programs.

This may include:

• Hospital in the Home (HITH)
• Virtual wards
• Post-discharge monitoring
• Chronic disease management
• Aged care monitoring
• Clinical research programs

Kenko integrates with medical-grade Bluetooth devices, including blood pressure monitors, weight scales, pulse oximeters, ECG devices, and temperature sensors.

Additional devices and integrations can be added depending on the needs of each deployment.

Yes. Kenko provides secure APIs and FHIR integrations that allow organisations to connect RPM data with their internal clinical systems.

Kenko systems are typically hosted on secure cloud infrastructure, with data stored in the region selected by the commissioning organisation.

Alternatively, organisations may choose to host databases within their own infrastructure.

Kenko follows strict security practices including encryption in transit and at rest, secure authentication and access controls, audit logging, and HIPAA-aligned infrastructure on AWS.

Yes. Kenko deployments are often used in ethics approved pilots, trials, and research programs before broader clinical rollout.

Kenko provides the technology platform and implementation support.

Clinical governance, regulatory approvals, and operational use are determined by the healthcare organisation deploying the system.