Frequently asked questions

Questions about Kenko? Start here.

Learn how our configurable RPM technology is commissioned, customised, operated, and integrated by healthcare organisations.

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General

About the Kenko platform

What is Kenko?

Kenko is a clinician-driven Remote Patient Monitoring technology and services company. We provide a configurable core platform that healthcare organisations commission, customise, and operate as their own RPM system.

Each deployment is tailored to the organisation’s clinical workflows, care models, and governance requirements.

How is Kenko different from typical RPM platforms?

Most RPM platforms are sold as fixed SaaS products. Kenko provides configurable core technology customised for each healthcare organisation, allowing the system to be designed around specific care pathways, workflows, and patient cohorts.

Who operates the RPM system?

The commissioning healthcare organisation operates and governs its RPM deployment. Kenko provides the core technology and works with the organisation to configure, deploy, and support the system.

How is Kenko deployed?

Deployments are typically delivered as projects and may include:

  • Device integrations and care-plan configuration
  • Monitoring protocols and alert thresholds
  • Clinician dashboards
  • Integrations with internal systems
Can Kenko be white-labelled?

Yes. Kenko’s core platform can be white-labelled and customised for each organisation, including branding, workflows, and device integrations.

What clinical programs can Kenko support?

Programs may include Hospital in the Home, virtual wards, post-discharge monitoring, chronic disease management, aged care monitoring, and clinical research.

What devices can be integrated?

Kenko integrates with medical-grade Bluetooth devices from iHealth, A&D Medical, Viatom, and Vivalink. Supported device types include blood pressure monitors, weight scales, pulse oximeters, ECG devices, and temperature sensors. The Patient at Home app for iPhone also supports Apple HealthKit integration.

Can Kenko integrate with our EMR or EHR?

Yes. Secure APIs and FHIR integrations allow organisations to connect RPM data with their internal clinical systems.

Where is patient data stored?

Kenko systems are typically hosted on secure cloud infrastructure, with data stored in the region selected by the commissioning organisation.

How does Kenko protect health data?

Kenko uses encryption in transit and at rest, secure authentication and access controls, audit-friendly system design, and HIPAA-aligned AWS infrastructure. As an Australian company, Kenko also handles personal information with regard to the Privacy Act 1988 and the Australian Privacy Principles (APPs), under which health information receives stronger protection as sensitive information.

Can Kenko support pilots and research programs?

Yes. Kenko deployments are often used in ethics-approved pilots, trials, and research programs before broader clinical rollout.

Still have a question?

Talk directly with the Kenko team.

We’re happy to discuss your care model, technical requirements, or implementation approach.

Contact us